Eager to Code, Enjoy to Debug ~ Embark into Each Stage with Your Heart

I really believe every work will shape an individual’s thinking and affects the individual’s attitudes, either it is improving or it’s getting worse. For my personal opinion, if the work that you are doing able to sharpen your thinking skill, your attitudes will be improved as well. Attitudes improvement is the most important element that [...]

If you are wondering is there any weird issues raised by customers for a product support, your doubts probably can be clarified by what I’m going to tell you for what I had experienced for this week. Sometimes, I figured out that there is a different pattern for the scope of issues for certain period. [...]

Recently, I figured out that handling support cases not only requires some of the commonly mentioned skills such as efficiency, accuracy, skill of presenting your workaround to the customers, technical skill, and know the requirements of some of the regular customers but another three inter-related skills that I would like to personally add into my [...]

Understand Customers
This month seems not really a good performance month for me. As I mentioned in my previous blog, I started to handle some hard support cases and it causes me spend more time in support task and abandoned my other tasks. Well, when I decided to handle easy cases to slow down, it seems [...]