Archive for July 10th, 2009
We Need to Move On….
Posted by: Chyne on: July 10, 2009
What is my target of the month?
Difficult cases that either requires a certain technical knowledge or potential “hard-to-deal” customers will be my target everyday since the beginning of the month. What is preventing me from taking the initiative to handle difficult support cases before this? I afraid of ‘Escalation’ process when the case on your [...]
Tags: Remote Support
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